Responsible Gaming

We encourage you to carefully read the information described below. is managed by Aurora Holdings NV. The company’s office is located at Abraham de Veerstraat 9, Curacao. The company registration number is 157258.


Note that all definitions in the text have the same meaning even if they are written in singular or plural.


Here are some important points to help you understand the article

  • An account is a unique account created by you for your access to our Service or other parts of it;
  • Company (also referred to in the text as “Company”, “We”, “Us” or “Our”) refers to Aurora Holdings NV;
  • The Service operates as a Website;
  • The Website has the following address:
  • You are an individual accessing or using the Service.

Responsible Gambling and Self Exclusion

A large number of people, including our Users, associate gambling with fun, money, opportunity, and risk. However, we also realize that for some people gambling brings harm and negative consequences. Gambling addiction is officially recognized in medical directories as a serious mental illness.

Since the beginning of our work, we worry about this and take all measures to avoid such cases and protect our Users. When we talk about “Responsible Gambling” we are talking about the actions we take to prevent the negative effects of gambling. If the disease has already occurred, the Provider will do everything in its power to help get rid of it and prevent Users from getting worse.

It is scientifically proven that the best method to prevent negative psychological states from gambling is risk education and coverage of all possible consequences. These methods help Users to play consciously, increase self-control and reduce the risk of negative health consequences.

Information and contact

To improve communication with Users, we have introduced a “Customer support team” function which is absolutely free of charge. You can contact us by sending your message to this email address: [email protected]

It is important to note that our “Customer support team” is completely secure. We will not share your personal information with anyone or give your details to others without your consent.

In addition, if you have already begun to notice in yourself strange behavior from gambling or are just worried about the consequences for your health you can take a safe self-test by clicking on the link:  

If you are interested in the topic of gambling addiction and its effects on health, and if you have any questions you can find more information on the site:

Helpful hints for responsible gambling at

Our company has prepared a list of tips for users and recommends you read them carefully before you start gambling. We believe that it will help you to avoid negative consequences and effects.

Set your own deposit limit

If you decide to start gambling, think about and set a maximum amount that you can put into the game safely for yourself and your life. Don’t forget that gambling should be enjoyable and entertaining and should not cause discomfort in other areas of your life.

Don’t try to win back a loss at all costs

When playing, always remember that you are playing for fun, not to make money. If you lose a large amount, don’t give away all your savings in the hope of getting even, remember that this always has a high risk.

Set a time limit for playing

Set your individual time limit for gambling and don’t break it. Remember that gambling is your hobby and entertainment, do not allow them to remain the only hobby in your life.

Play only if you are sure of your condition

It is safest not to gamble if you do not feel well, are too tense, or are under the stress and pressure of something. In addition, remember that you should not gamble if you are under the influence of alcohol or drugs, or under the influence of special drugs.

Allocate time for rest

It is important to rest and take a break if you notice that you are tired and you understand that you can no longer control your actions. It is better to postpone the game for a while and rest.

Do not register more than one account and do not use other people’s accounts

Use only one account, your own, to keep better track of the time and money you spend on gambling. This will help you control the situation and if necessary, you will be able to stop.

Minor Protection

According to the rules, you can use our Service only if you are over 18 years old. In case you have underage acquaintances, do not give them your data to enter the Service. This will keep you and them safe from the bad effects of gambling.

Also, to keep minors around you safe, install a filter program on all of your devices that restricts access to unsafe content on the Internet, including gambling. We are happy to recommend a filter program that you can use to restrict your child, friend, or family member from accessing unsafe sites and content:


If you have already been officially diagnosed with a gambling addiction, or if you suspect you may have a gambling addiction, we recommend Self-Exclusion. Self-Exclusion will help you to completely remove yourself from our Service and stay away from gambling for a certain period. «Self-Exclusion» is completely voluntary and you can choose the length of time you want to quit, ranging from six months to five years. You should be aware that the self-exclusion is permanent and during the period you have chosen you will not be able to cancel your decision. If you choose to self-exclude yourself from gambling on our Service, please notify our support team by sending your message to: [email protected]. Once we receive your message, our team will answer all your questions and advise you on what to do next.

While you are on self-exclusion you are not allowed to create new accounts on our Service. If we notice an attempt to create a new account, you will be found to violate our Terms of Service. This means that your new account, as well as your original account, will be permanently banned from our Service.